Personal Support Services

Solutions for the everyday

Access to information has never been so important for both the Personal Support Worker (PSW) and the agency. Client history, client needs, and agency policies/procedures all converge to ensure the PSW is supported and the agency operates effectively

Case Study: Personal Support Services

  • THE SITUATION

    The job of the PSW has inherent risks. Those risks vary from how much knowledge they have about a client's history to conditions when working in private homes. These are some of the characteristics of community work. Access to information is mandatory to ensure the highest level of care and safety. To run the operations effectively, the agency requires coverage which matches PSW qualifications to client needs along with full client history

  • THE PROBLEM - INEFFICIENCY IN CONTINUITY OF CARE

    There may be several impediments to running your daily operations including:
    • Enabling your PSWs to see the full continuity of care and the history of who provided which services
    • Securing your client files and accessing them on a need-to-know basis. By extension, being able to audit who looked at your client files, when, and where
    • Ensuring your staff always have access to their real-time schedules
    • Keeping a central store of up to date policies and procedures established by your agency
    • Creating a repository for billing, client reporting, and payment history
  • WHAT IT MEANS FOR YOU

    Increased collaboration, improved access to client records, and increased scheduling/billing oversight are all capabilities that modern agencies have come to expect

    Using the StoneWater enterprise platform, you can expect reduced risk of financial loss, improved customer billing through on-line statements, and reduce staff planning errors through advanced schedule dashboards

  • THE OPPORTUNITY – EFFECTIVE CASE MANAGEMENT AND REAL TIME SCHEDULING

    For the agency

    • Schedule all PSW staff and instantly make those schedules available on their personal devices
    • Track of billing and pay rates across all clients
    • Track your staff qualifications and their expiries
    • Record all case files and client history / nursing notes
    • Create a database of all contract details with immediate access to what limits or special needs exist for a client
    For the PSW
    • View your work schedules online and see your client locations
    • See all clients in an online rolodex-style feature
    • View the full history of PSW notes to see who interacted with a client and what the nature of that service was
    • View media attachments that can range from special needs assessments and detailed case files

TURNING MORE PROFIT

Setup client visits and schedules to align with your operating priorities such as continuity of care and margin optimization with the ultimate focus on consistent positive patient outcomes. StoneWater's end-to-end software solution scores high in enabling employees and patients to complete tasks both effectively and efficiently.

  • A complete solution to help you and your patients manage care
  • Manage staff and service patients with real-time information
  • Give stakeholders the tools they need to achieve better outcomes
  • Patient Reporting, Scheduling & Billing in One Place

Contact Us

We will be happy to provide a price quote or a guided demo at your request

StoneWaterCM Incorporated
350-1 First Canadian Place,
Toronto Region Board of Trade Tower,
Toronto, Ontario M5X1C1
Electronically

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